At MsFitQueen, every programme, challenge and coaching service requires time, planning and preparation to provide the best possible experience for each client. Please read the following policy carefully before making payment.
Payments & Refunds
All payments made towards MsFitQueen coaching programmes, fitness challenges, packages and services are non-refundable, including deposits and payments made in full.
By making payment and securing your place, you acknowledge and accept this policy.
Injury, Illness & Exceptional Circumstances
We completely understand that unexpected circumstances can happen, including injury, illness or significant changes in personal circumstances.
Where reasonably possible, we will always aim to work with you and may offer options such as pausing your programme or transferring the remaining service to a later date.
Any pause, extension, transfer or credit offered is at the discretion of MsFitQueen and does not change the non-refundable status of the original payment.
Fixed-Term Challenges & Programmes
Challenges and fixed-term programmes are designed to run within specified dates. If you are unable to complete your programme during that period due to exceptional circumstances, we may agree to pause or honour the outstanding service at a later date.
This does not entitle the participant to a cash refund.
Cancellations
If you choose to withdraw from a programme, challenge or coaching service after payment has been made, payments already received remain non-refundable.
This policy allows me to protect spaces allocated to clients and the time and resources committed to delivering each programme.
Thank you for understanding and respecting the policies that allow MsFitQueen to continue providing a fair and consistent service to every client.